REMOTE: Systems Support Analyst | The Profession |
The Art of Education University (AOEU) is seeking a Systems Support Analyst to configure, install, and support all user-facing software and hardware in support of the University’s missions and goals. AOEU is an online university with headquarters located in Osage, Iowa, and a distributed team located throughout the U.S. In this role, you will serve as the face of our Technology department by supporting our staff and faculty with their hardware and software needs. You will demonstrate your outstanding customer service and communication skills by displaying empathy and patience in addition to your amazing technical troubleshooting and problem-solving.
We are a 100% Mac shop and we use approximately 70 cloud-based applications including Google Workspace for Business, Brightspace, Hubspot, the Adobe Creative Cloud suite, ClickUp, Slack, and Zoom. Our management tools include Jamf Pro, Jamf Protect, and JumpCloud.
Technology is an integral part of every aspect of AOEU’s work. We believe our internal customers should look forward to working with and partnering with our Technology team members. We have a tech-savvy workforce that enjoys pushing the boundaries; it’s our job to keep up with them and help guide them toward sustainable solutions that are the best fit for their needs.
Technology | What We Believe |
We empower the AOEU team by implementing and supporting world-class technology services and solutions.
TECHNOLOGY TEAM MEMBERS
The Art of Education University | Who We Are |
Our mission is simple, driven, and inspiring: We grow amazing art teachers by providing rigorous, relevant, and engaging professional development at every stage of their career.
AOEU is an innovative and fast-growing institution of higher education serving art teachers around the world. In 2019, we became the first homegrown graduate university in the state of Iowa in 50 years and the world’s first “university for life,” serving art educators throughout an entire lifetime of learning.
The Art of Education University serves tens of thousands of students, readers, and customers around the U.S. and in over 40 countries. Our Magazine is read more than 800,000 times each month, our events are attended by over 4,000 art educators annually, and we serve over 2,000 graduate students each year.
Our culture is at the heart of our success as an institution. We believe in a drama-free environment that upholds the ideals of Radical Candor©. We believe that your success is our success. You will always know where you stand and be challenged to grow and stretch yourself in ways you never imagined.
LEARN MORE: www.theartofeducation.edu
The Details | Systems Support Analyst |
Hardware and Software Support
User Training and Documentation
Systems and Process Improvement
Knowledge, Skills, and Abilities
The duties of this position are typical of those performed in a home office setting with normal ranges of temperature. The majority of tasks will be performed while sitting at a desk.
VISUAL & TACTILE REQUIREMENTS
EDUCATION & EXPERIENCE
Compensation and Benefits
Structured as a full-time exempt, salaried position and reports directly to Scott Russell, Director of Technology. Compensation is commensurate with education and experience. Payroll is issued on a semi-monthly basis paid on the 15th and last day of the month.
Group healthcare plans are available. The Art of Education University will contribute 100% for full-time health, dental, and vision, employee-only coverage. Family coverage is available at an additional premium.
The Art of Education University offers participation, upon hire, of a 401K plan with up to a 4% match of employee contributions.
Appropriate and up-to-date technology is provided.
Unlimited self-managed PTO is offered to full-time members of AOEU. Extended vacations must be pre-approved. Flexibility exists so long as responsibilities are fulfilled and careful planning and communication are evident.
Persons interested in applying should complete the application form linked below. Applicants are required to submit a short 1-3 minute video explaining why they would like to be considered for the position and why they are uniquely qualified. Failure to submit a video will automatically eliminate you from the application process.
Candidates who make it to Round 2 of the application process will be required to complete a packet for review, prior to their scheduled interview time.
Finalists will have one final culture interview with a member of the Senior Leadership Team.
All applicants and candidates will be notified of the status of their application.
How to Apply | This Is Me |
The Art of Education University is committed to providing equal employment opportunities for all employees and all applicants for employment. The Art of Education University will not discriminate against employees or applicants on the basis of actual or perceived age, race, color, national origin/ethnicity, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. The Art of Education University is a participant of E-Verify.
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