Product Support Specialist | The Profession | [Remote, FT]
We are looking to expand our School Success team by hiring a problem-solving, tech savvy troubleshooting, smile-inducing product support specialist. Is that you?
AOEU is a revolutionary institution that was created to support art teachers no matter what level of expertise they have and the depth of learning they need. How do we do it? Through our fully online university, standards-aligned curriculum platform, and various professional development modals - weekly magazine, conferences, personalized learning platform, courses, and social media content.
You are the person we need if you find joy in helping individuals find solutions to their problems. You will be working with teachers and internal company stakeholders as they navigate AOEU’s online platforms as well as many other applications. While troubleshooting individual issues, you will need to have both a training heart to help those who can’t figure it out and a clever mind to know when issues are systemic and need a deeper diagnosis.
School Success | What We Believe |
Our team is unique. We hold ourselves to a different standard.
WHAT WE BELIEVE
The Art of Education University | Who We Are |
AOEU is an innovative and fast-growing institution of higher education serving art teachers around the world. In 2019, we became the first homegrown graduate university in the state of Iowa in 50 years and the world’s first “university for life,” serving art educators throughout an entire lifetime of learning.
The Art of Education University serves tens of thousands of students, readers, and customers around the U.S. and in over 40 countries. Our Magazine is read more than 800,000 times each month, our events are attended by over 4,000 art educators annually, and we serve over 2,000 graduate students each year.
Our culture is at the heart of our success as an institution. We approach each day with our pillars as guiding principles: Abundance Mentality, Adult Culture, Communication, Lifelong Learning, Ownership, Pace and Change, Pro-Business, Truth-Seeking, and Whole Person. We believe that your success is our success. You will always know where you stand and will be challenged to continuously grow and stretch yourself.
LEARN MORE: www.theartofeducation.edu
The Details | Product Support Specialist |
Knowledge, Skills, and Abilities
The duties of this position are typical of those performed in a home office setting with normal ranges of temperature. The majority of tasks will be performed while sitting at a desk.
VISUAL & TACTILE REQUIREMENTS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation and Benefits
Structured as a full-time exempt position. Compensation is commensurate with education and experience. Payroll is issued on a semi-monthly basis paid on the 15th and last day of each month.
For additional information surrounding our offered benefits, visit our website.
Persons interested in applying should complete the application form linked below. Applicants are required to submit a short 1-3 minute video explaining why they would like to be considered for the position and why they are uniquely qualified. Failure to submit a video will automatically eliminate you from the application process.
Candidates who make it to Round 2 of the application process will be required to complete a packet for review, prior to their scheduled interview time.
Finalists will have one final culture interview with a member of the Sr. Leadership Team.
All applicants and candidates will be notified of the status of their applications.
How to Apply | This Is Me ? |
The Art of Education University is committed to providing equal employment opportunities for all employees and all applicants for employment. The Art of Education University will not discriminate against employees or applicants on the basis of actual or perceived age, race, color, national origin/ethnicity, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. The Art of Education University is a participant of E-Verify.
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