Customer Engagement Specialist (Onsite/Remote)

Marketing · Osage, Iowa
Department Marketing
Employment Type Part-Time
Minimum Experience Entry-level
Compensation Commensurate with Education and Experience

Customer Engagement Specialist | The Profession | 

The Art of Education University (AOEU) is seeking a part-time Customer Engagement Specialist (Onsite/Remote) who will play a vital role in supporting the institution’s vast number of students and customers with a variety of needs.  This individual will be highly service-focused and thrives in engaging with and finding solutions for customers in an effective and efficient manner.  Exhibiting professionalism, flourishing in a fast-paced environment, with the ability to problem solve quickly is essential to the success of this individual.  Serving as the “face” of the institution, curating innovative and engaging customer experiences will be pivotal.

 

Customer Engagement | What We Believe | 

MISSION
We solve problems, the Art Educator’s problems.  We deliver solutions to those problems that ultimately make art teachers feel more connected and less like they are alone on an island.

 

BELIEFS

  • We believe that more engaged students/customers/readers = growth.
  • We strive to make every interaction feel authentic and handcrafted.
  • Through every interaction, we aim to provide value.

The Art of Education University | Who We Are | 

MISSION 
Our mission is simple, driven, and inspiring: We grow amazing art teachers by providing rigorous, relevant, and engaging professional development at every stage of their career.

 

BELIEFS
AOEU is an innovative and fast-growing institution of higher education serving art teachers around the world. In 2019, we became the first homegrown graduate university in the state of Iowa in 50 years and the world’s first “University For Life,” serving art educators throughout an entire lifetime of learning.

 

The Art of Education University serves tens of thousands of students, readers, and customers around the U.S. and in over 40 countries. Our Magazine is read more than 800,000 times each month, our events are attended by over 4,000 art educators annually, and we serve over 2,000 graduate students each year. 

 

CULTUREhttps://theartofeducation.edu/about/work-with-aoe/

LEARN MOREwww.theartofeducation.edu 

 

The Details | Customer Engagement Specialist | 

Essential Functions

  • Quickly identify and assess customer needs to achieve satisfaction. 
  • Resolve product or service related issues quickly.
  • Recommend potential products or services to customers that may best meet their needs.
  • Support the generation of sales, admissions, and academics leads..
  • Identify and assess customers’ needs to achieve satisfaction.
  • Provide accurate, valid, and complete information using the right methods/tools available.
  • Follow communication procedures and guidelines.
  • Assist with purchases/subscriptions.
  • Assist with refunds.
  • Stay apprised of institutional promotions, events, and marketing efforts.
  • Invoice students and customers.

Knowledge, Skills, and Abilities

  • High aptitude for problem solving and collaboration to effectively work with other departments in order to provide timely customer service and responses.
  • Ability to articulate in a clear and concise manner providing a guided tutorial of support.
  • Ability to engage with individuals with multiple backgrounds and experiences, and who are located around the world.
  • Ability to multitask at a high level with incoming calls, chats, emails, and the like.
  • Build sustainable relationships of trust through open and interactive communication.
  • Ability to handle complaints with ease while providing appropriate solutions and alternatives within reason to ensure resolution.
  • Ability to evaluate current processes and find more effective and time-efficient solutions.

Other duties as assigned.

 

Work Environment

The duties of this position are typical of those performed in a home office setting with normal ranges of temperature.  The majority of tasks will be performed while sitting at a desk.

 

PHYSICAL REQUIREMENTS

  • Position requires considerable concentration and focus. 
  • Ability to sit for extended periods of time
  • Ability to lift items such as laptops, monitors, and the like.

VISUAL & TACTILE REQUIREMENTS

  • Ability to view computer screens for significant periods of time.  The Art of Education University is an online university.  Therefore 95-98% of one’s time will be on or using technology.
  • Ability to use a laptop keyboard with accuracy.
  • Ability to hear at normal levels and through electronic devices such as laptops, earbuds, phones, and the like.

 

Position Requirements

EDUCATION

  • High-school diploma or equivalent, college degree strongly preferred. 

EXPERIENCE

  • Proven customer service and support experience.
  • Familiarity with CRM systems, such as Hubspot, preferred, but not required.
  • Comfortability with technology and a multitude of tech platforms.

Compensation and Benefits

POSITION DETAILS

Structured as a part-time, non-exempt hourly position, the Customer Engagement Specialist will report directly to the Director of Marketing and Customer Experience.  Compensation is commensurate with education and experience.  Payroll is issued on a monthly basis paid on the 15th of the month.

 

Hours will include afternoons, nights, and weekends.

 

BENEFITS AVAILABLE

Appropriate and up-to-date technology will be provided.

 

Timeline

THE PROCESS

Persons interested in applying should complete the application form linked below.  Applicants are required to submit a short 1-3 minute video explaining why they would like to be considered for the position and why they are uniquely qualified.  Failure to submit a video will automatically eliminate you from the application process.

 

Candidates who make it to Round 2 of the Application process will be required to complete a packet for review, prior to their scheduled interview time. Finalists will have one final culture interview with the President of the University.  

 

The Art of Education University is committed to taking the time to find the right fit for our positions to ensure it is mutually beneficial to both our institution and our next new team member.  We hope you take this journey with us!

 

THE TIMELINE

  • Interested applicants should complete the application packet and upload a current resume by 5:00 PM, August 3, 2020. 
    https://theartofeducation.edu/about/work-with-aoe/  
  • Candidates selected for an interview will be notified as applications are submitted.
  • Anticipated start date as early as August 10, 2020.

 

How to Apply | This Is Me | 

Thank You

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  • Location
    Osage, Iowa
  • Department
    Marketing
  • Employment Type
    Part-Time
  • Minimum Experience
    Entry-level
  • Compensation
    Commensurate with Education and Experience